SHIPPING & DELIVERY

Last updated: 6 September 2026

This Policy explains how Lakara prepares and delivers in-stock online orders. It forms part of our Terms & Conditions.

1. ORDER PROCESSING

Orders are normally processed and handed to a third-party carrier within 3 business days or less after successful payment confirmation. Business days exclude Saturdays, Sundays, Thai public holidays and other official non-working days.

Order processing is carried out on business days between 10:00 and 17:00 Bangkok time (ICT). Orders received outside those hours begin processing during the next business period.

The processing period is not the delivery time. Once an order has been handed to the carrier, transit time depends on the destination, carrier service, public holidays, customs procedures, weather and other circumstances outside Lakara’s reasonable control.

2. DELIVERY WITHIN THAILAND

Standard delivery within Thailand is free unless a different delivery option or charge is clearly shown at checkout. Available services and estimated transit times may vary by address and carrier.

3. INTERNATIONAL DELIVERY

International delivery is offered only to destinations available at checkout. Availability, shipping method and the amount charged by Lakara depend on the destination country, parcel and carrier rates and will be displayed or confirmed before payment.

Lakara charges the customer only for the shipping service shown at checkout. Import duties, import VAT, taxes, customs-clearance charges, brokerage fees and similar destination charges are not included unless the checkout expressly states otherwise. These amounts, if any, are the customer’s responsibility and may be collected by a carrier, customs authority or another local agency.

Lakara does not control customs decisions and cannot guarantee whether a shipment will incur local charges or how long customs clearance will take.

4. DELIVERY INFORMATION

The customer must provide an accurate recipient name, complete delivery address, postal code, telephone number and any other information reasonably required by the carrier or customs authority. Lakara is not responsible for delay or failed delivery caused by incorrect or incomplete customer information.

If a parcel is returned because of an incorrect address, refusal, unpaid destination charges or unsuccessful delivery attempts, additional shipping or return costs may apply before the parcel can be sent again. Any remedy required by mandatory law remains unaffected.

5. TRACKING AND DELIVERY ESTIMATES

Where tracking is available, it will be provided after dispatch. Delivery dates are estimates unless Lakara expressly confirms a guaranteed service in writing. A carrier update does not change the order details held by Lakara.

6. STOCK AND ORDER AVAILABILITY

The online store is intended to offer products and variations recorded as in stock. Adding an item to a basket does not reserve it. If an inventory error prevents fulfilment after payment, Lakara will contact the customer and provide an appropriate solution, including a refund where the order cannot be fulfilled.

7. CANCELLATION BEFORE DISPATCH

A customer may request cancellation before the order has been handed to the carrier. Please contact info@lakara.shop as quickly as possible. Cancellation cannot be guaranteed once fulfilment has progressed, but if the order has not been dispatched Lakara will confirm the cancellation and initiate the applicable refund. After dispatch, the Returns & Warranty Policy and mandatory consumer rights apply.

8. DELAY, LOSS OR DAMAGE IN TRANSIT

If tracking does not update for an unusual period, or a parcel appears lost or arrives damaged, contact Lakara promptly with the order number and available photographs of the parcel and product. Please retain the product and packaging while the carrier investigation or product assessment is completed.

Lakara will assist with a reasonable carrier enquiry and provide any remedy required by applicable law. Carrier delays outside Lakara’s reasonable control do not remove rights that cannot legally be excluded.

9. PRIVATE ORDERS

Personalised, specially sourced or other Private Orders are governed by the written delivery terms agreed directly with the customer. If no special term is agreed, the relevant provisions of this Policy and mandatory law apply.

10. CONTACT

Shipping questions and cancellation requests: info@lakara.shop.